The Ghana Revenue Authority (GRA) has refuted claims circulating on social media alleging extortion and unfair treatment of a traveler who paid GH₵12,690.63 in import duties for 18 mobile phones and accessories at Kotoka International Airport (KIA).
In a statement issued Thursday, the Authority described the viral reports as inaccurate and clarified the events that led to the duty assessment.
According to the GRA, the traveler arrived on Dec. 5 carrying undeclared dutiable goods far exceeding the allowable personal concession under the Exemptions Act 2022 (Act 1083). Customs officers identified the items, 18 mobile phones and assorted accessories as commercial quantities, prompting the issuance of a Bill of Entry (BOE No. 41225803295).
Officials processed the duty through the Integrated Customs Management System (ICUMS), and an official receipt was issued. The Authority emphasized that the procedure followed was standard and applied equally to all travelers transporting commercial goods through the country’s ports of entry.
“Contrary to the allegations on social media, Customs officers did not extort any money from the traveller,” the statement said. It added that the traveler was not detained and that none of his items were seized.
The GRA said it sympathizes with the traveler regarding his unpleasant experience but stressed that failure to declare commercial goods upon arrival requires duty payment as prescribed by law.
The Authority urged travelers to familiarize themselves with duty obligations and to voluntarily declare all items that fall outside personal use limits. It also encouraged passengers with concerns or questions to approach Customs officers upon arrival for guidance.
“We are all encouraged to know our taxes, pay our taxes and help build Ghana,” the GRA noted, reaffirming its commitment to transparent, fair and efficient service delivery at all ports of entry.
The statement was issued by the Communication and Public Affairs Department of the Ghana Revenue Authority.