The Cyber Security Authority (CSA) has issued a warning to the public regarding a surge in fraudulent parcel delivery and clearance scams during the festive season, as online shopping and courier activity increase.
According to the CSA, fraudsters are impersonating courier companies, including Ghana Post, sending text messages that claim parcels cannot be delivered due to address issues or are awaiting clearance. These messages often include malicious links redirecting victims to fake websites that closely mimic legitimate courier platforms.
Recipients are prompted to “update delivery details,” “confirm address,” or “complete payment,” resulting in the theft of personal and financial information such as names, addresses, phone numbers, and banking details. Scammers often employ urgency tactics, warning that parcels may be returned, discarded, or incur higher charges if payment is delayed.
The CSA advises the public to treat unsolicited parcel messages with caution, avoid payments for unreceived items, and verify claims directly through official courier channels rather than links in messages. Personal, banking, or mobile money information should never be shared on unverified websites.
Suspected scam messages, links, or calls should be reported immediately to CSA’s 24-hour Cybersecurity/Cybercrime reporting lines at 292, WhatsApp 0501603111, or via email at report@csa.gov.gh
.
The authority is collaborating with law enforcement, courier providers, and telecommunications operators to disrupt these fraudulent schemes and hold perpetrators accountable.
The CSA urges vigilance, reminding Ghanaians that scammers exploit festive urgency, and careful verification can prevent financial loss and identity theft.