Ghana Water Company Limited has appealed to customers to pay their water bills promptly, warning that widespread non-payment and illegal connections have strained the company’s operations throughout 2025.
Officials said revenue shortfalls have made it difficult to manage the utility effectively and invest in critical infrastructure. The company said it needs funds to build new water treatment plants, expand existing facilities, extend pipelines and replace ageing pumps and outmoded equipment. These investments, it said, are essential to improving service delivery nationwide.
Ghana Water Company Limited also highlighted the high cost of water treatment, noting that chemicals and other inputs must be purchased regularly to ensure safe supply. “When people refuse to pay for water consumed or engage in illegal connections, it becomes extremely difficult to raise the revenue needed to import chemicals and maintain operations,” the company said.
Ahead of the new year, the utility urged Ghanaians to “turn over a new leaf” in 2026 by paying bills on time and ending water theft, saying customer cooperation is vital to sustaining reliable supply.
The company further appealed for responsible water use as the country approaches the Harmattan and peak dry season in January and February. While assuring the public that measures have been taken to maintain stable supply during the festive period, officials cautioned that water wastage could deprive neighbouring households.
Water was described as a precious and life-sustaining resource that must be shared equitably. The company said it has taken steps to minimise technical disruptions during the Yuletide, though it acknowledged that unforeseen challenges could still arise.
To make payments easier, Ghana Water Company Limited encouraged customers to use its multiple payment options, including visiting collection points or paying remotely by dialling *1010# and following the prompts.
Watch Video: