The Cyber Security Authority (CSA) is warning the public to be on high alert for online shopping scams as Black Friday approaches, cautioning that fraudulent activities typically spike during the major discount season.
In a public alert issued Friday, the CSA noted that the annual surge in online promotions creates an opportunity for cybercriminals to exploit unsuspecting buyers. From January to October 2025, the Authority recorded 266 cases of online shopping fraud, resulting in financial losses exceeding GHS 600,000. Officials say the figures are likely to rise as the holiday shopping season intensifies.
According to the CSA, scammers are increasingly deploying sophisticated techniques to impersonate legitimate brands, set up fake online storefronts, and harvest personal and financial information from victims.
One of the most common schemes involves brand impersonation, where fraudsters replicate the identities of popular companies on search engines such as Google. Using search engine optimization tricks, they elevate their fake contact information to the top of search results. After convincing victims to make advance payments for products, the scammers disappear—often blocking their victims immediately after receiving funds.
The Authority also highlighted a growing trend of fake online shops, especially on social media platforms. These fraudulent sellers typically advertise heavily discounted goods or services to lure buyers. Payments are often directed to mobile money accounts that do not match the supposed business name. Once the payment is made, victims are blocked, and the advertised items are never delivered.
In addition, phishing schemes remain a persistent threat. Cybercriminals send emails, WhatsApp messages, or SMS links that appear legitimate but redirect users to fraudulent shopping sites designed to steal credit card details, passwords, and other sensitive information.
The CSA urged the public to exercise strong digital vigilance during the shopping period. Officials advised shoppers to verify business contact details using official websites or reputable sources rather than relying on search results alone. They also encouraged consumers to review user feedback and stick to established online retailers whenever possible.
Residents are further cautioned to avoid deals that appear excessively generous, remain skeptical of unsolicited messages offering exclusive discounts, and insist on payment after delivery where feasible.
To support citizens, the CSA emphasized that its 24-hour Cybersecurity/Cybercrime Incident Reporting Point of Contact remains active for reporting suspected scams or seeking guidance.
The public can reach the Authority through:
— Call or Text: 292
— WhatsApp: 0501603111
— Email: report@csa.gov.gh
Officials say preventing cyber fraud during the Black Friday season depends heavily on public cooperation and awareness. As online shopping continues to grow nationwide, the CSA is urging consumers to stay alert, verify before buying, and report suspicious activity promptly.